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Frequently Asked Questions
What is a Virtual Assistant? A Virtual Assistant is a remote worker who provides administrative support to businesses, entrepreneurs, and professionals, handling various tasks to increase productivity, efficiency, and free up time for more important things. Our Virtual Assistants are trained to work on a variety of tasks, from data entry to customer service, and everything in between.
What tasks can a Medical Virtual Assistant do for my practice? Our Medical Virtual Assistants can handle various tasks such as scheduling appointments, managing patient records, making phone calls, sending reminders, processing insurance claims, and providing administrative support to healthcare providers and medical offices.
What tasks can a Real Estate Virtual Assistant do for my business? Our Real Estate Virtual Assistants can assist with tasks like lead generation, email management, data entry, document organization, scheduling appointments, making phone calls, and providing customer service to real estate agents and brokers.
What tasks can a Cleaning Virtual Assistant do for my cleaning company? Our Cleaning Virtual Assistants can help with tasks such as scheduling appointments, managing customer relationships, sending invoices and reminders, processing payments, and handling customer inquiries for cleaning companies.
What tasks can a Executive Virtual Assistant do for my business? Our Executive Virtual Assistants provide high-level support to business owners and executives, handling tasks such as email management, calendar organization, travel planning, research, data analysis, and providing strategic support to help executives focus on high-priority tasks.
What tasks can a Customer Service Virtual Assistant do for my company? Our Customer Service Virtual Assistants can handle customer inquiries via phone, email, or chat, resolving issues and providing exceptional customer service to clients. They can also assist with order taking, order processing, and issue resolution.
Where are the Virtual Assistants located? Our Virtual Assistants are located in the Philippines, known for being an affordable outsourcing destination and a top provider of BPO services worldwide.
Do I need to have a contract with Agalon Virtual Assistants? No, we don't have contracts. Our VAs will work as independent contractors, and you can cancel at any time with a 30-day notice period.
What if I am not happy with my Virtual Assistant, can I get a replacement? Yes, we prioritize client satisfaction. If you're not satisfied with your VA, we'll get you a replacement and arrange a new interview with our virtual assistants as soon as possible.
How do you monitor productivity? We monitor productivity by requiring our Virtual Assistants (VAs) to send an End of Day report to keep you informed of the tasks they completed for the day. We also use tools to track their productivity, ensuring that we provide top-notch services to our clients. Additionally, we assign a dedicated Client Services Manager to handle your VA, who will report directly to you on a monthly basis and evaluate your VA's performance.
What tasks can a Solar Virtual Assistant do for my solar company? Our Solar Virtual Assistants can assist with tasks like lead generation, scheduling consultations, data entry, customer follow-up calls, order processing, and providing technical support to solar companies.
How do I start the process of getting a Virtual Assistant? To get started, simply schedule a call with us and we'll be happy to assist you with any questions or concerns you may have. Once we've set everything up, we'll arrange another call where we'll present shortlisted candidates tailored to your specific needs. You'll have the opportunity to select your ideal VA, and then schedule when you'd like them to start working for you.
How do I ensure my privacy? At Agalon Virtual Assistants, we prioritize data security and confidentiality. We use industry-standard security measures such as encryption, secure servers, and two-factor authentication to protect client data. We also have a strict non-disclosure agreement (NDA) in place to ensure that our assistants keep client information confidential.
How will I communicate with my Virtual Assistant? We will provide your VA a dedicated work email for your security, and all work-related communication should be through this email only. You can also use your preferred platform to communicate with your VA, such as Skype, WhatsApp, Messenger, etc.
What is your policy regarding holidays? We respect and observe most local and public holidays. In the event that a Virtual Assistant (VA) is required to work on a holiday, the client will be expected to pay a double day rate for that day. Prior to the start of our collaboration, we can discuss and agree upon this arrangement. Please note that holiday policies may vary depending on the country and client company, and our goal is to align with your own policies as closely as possible.
What is the Pricing? Please email our billing team at billing@agalonva.com for pricing information and billing inquiries.